Client Support Channels
A One–Hour Response Time Guarantee
Each help request you send to us will be responded to within maximum 60 min. If for any reason whatsoever your support ticket or e–mail needs further assistance from a server administrator, we’ll without delay forward it and leave a note to notify you that your case is being worked on. If you make use of our Admin Services package, all of the tasks included there will be carried out at a time of your liking.
A Premium Tech Support Service
Our technical support staff will be online for you 24/7/365 if you need help with the Online Control Panel or with any of the applications that we pre–install for your convenience on the dedicated hosting server. Furthermore if you require assistance handling the regular administration tasks on your server, you can take advantage of the Admin Services package, which includes backup hard disk drive space, weekly Operating System updates, troubleshooting and installation procedures, server monitoring and rebooting procedures, etc.
An Intuitive Help Section
Each Linux dedicated hosting server includes our free–of–charge Online Control Panel, which boasts an in–depth knowledgebase and a set of how–to video tutorials. Whenever you require help working with the Online Control Panel, just press the Help or Videos buttons in the top right corner.