Support Channels

  • 1 hour ticket response time

  • A User–Friendly Help Center Section

  • The Help Center section built into your Online Control Panel offers a collection of help articles and regularly asked questions. Aimed at solving any common issue that you might possibly chance upon, they are contributed by our support team of professional technicians.

  • Top quality support service

  • How–To Video Clips

  • For those of you who would like to find out how to remedy a common issue by watching a video tutorial, we have added a compilation of video tutorials to our Online Control Panel. All the training videos are short and simple to understand. They offer visual presentations of various web site administration actions.

  • Intuitive help center

  • A 60–Minute Ticket Response Guarantee

  • We back up our semi–dedicated servers with a 24–7 tech support service and a one–hour support ticket response guarantee. Our qualified customer service technicians will be available night and day to reply to your questions and to settle any problem that you might stumble upon. Just send a tech support request from the Help section and we’ll respond back to you immediately.