Support and Help Channels

  • 1 hour ticket response time

  • A 1–hour Inquiry Reply Guarantee

  • Each ticket you submit to the customer assist Department will be replied to within approximately one hour. All general queries will be responded to as quickly as possible. Nevertheless, if the help question you have submitted requires the help of a licensed admin technician, we’ll address the ticket to him and will let you know about the delay.

  • Top quality support service

  • Professional Client Support Service

  • We’ll be online for you 24x7x365 to offer you guidance and tech support and to aid you with any difficulty that you could possibly stumble upon while supervising your virtual server. We’ll assist you with all installed in advance applications, such as your OS, server administration panel (depending on the VPS type) and the Online Control Panel designed 100% by our company.

  • Intuitive help center

  • An Informative Help Section

  • In the Online Control Panel that is provided cost–free in your virtual server, you can easily find an informational Help zone, that features everything you need to be informed about when controlling your web sites and software. We have included a wide selection of how–to content articles and video guides that illustrate the standard website maintenance tasks in an understandable fashion.