Many people who start using their very first web hosting account, or change companies, typically have enquiries in regard to how specific operations are performed or confront obstacles when setting up different things like e-mails, website settings, etc. That is the reason why, lots of web hosting companies have prepared documentation with standard questions and issues so as to help their customers receive info swiftly and easily. Consequently, the customer support staff representatives can concentrate on real problems that certain customers may be facing, as the solution for the minor things will already be available online and clients will be able to cope with them without contacting the help desk staff. Having thorough documentation is exceptionally important, especially for new clients with no prior experience at all, since the web hosting service involves a large number of functions and lots of individuals can become perplexed about what action to take. A good information repository can both help you execute the tasks that you want and get to know how the hosting service functions in general.

Extensive Online Documentation in Shared Hosting

Our shared hosting plans include an in-depth knowledge base where you can find info about all the complications that you may possibly come across and their resolutions. You can read how to create and manage a mailing list, how to use an .htaccess configuration file, or how to continue if the settings of your mail client are correct, but nonetheless you’re unable to send email messages, for example. We have done our absolute best to be as thorough as possible and to cover all the available options so as to save you time and energy and to supply you with different solutions for each single problem. The knowledge base features informational articles too – both general ones about the web hosting service as a whole, and more specific ones, which will inform you about the features and functions of the Hepsia hosting Control Panel. You can find articles that are dedicated to particular functions and features in every section of the Control Panel, whereas if you prefer to check the complete article collection, you can visit the all-encompassing Help section.

Extensive Online Documentation in Semi-dedicated Hosting

The Help section of the Hepsia Control Panel, which comes with our Linux semi-dedicated hosting, will allow you to access the elaborate online help documentation that we have prepared for you. The articles include generic information about our hosting services, informational manuals about the separate features that you can access, plus troubleshooting guidelines that can help you rectify common issues that you could confront. The topics that we have included encompass virtually everything, from basic things such as how to host a brand new domain in the account, to more complex ones such as which SSH commands are allowed on the servers. Relevant articles about the features of a given Control Panel section will always be available in the right corner of the page that you’re on, while the complete article archive can be accessed through the all-encompassing Help section.