If you have ordered a web hosting plan and you have certain enquiries connected to a concrete feature/function, or if you’ve experienced some challenge and you need help, you should be able to get in touch with the respective client support staff. All hosting providers use a ticketing system no matter if they offer other means of contacting them apart from it or not, since the best way to tackle an issue most often is to post a ticket. This model of communication renders the replies sent by both parties easy to track and allows the help desk support team members to escalate the case in the event that, for example, a sysadmin needs to become involved. Typically, the ticketing system is not directly connected to the hosting space and is part of the billing account, which goes to say that you will need to use no less than 2 different accounts to get in touch with the technical support staff and to actually manage the hosting space. Incessantly switching between different accounts might be a burden, not to mention the fact that it takes quite a long period of time for the vast majority of hosting companies to reply to ticket requests.

Integrated Ticketing System in Shared Hosting

In contrast with what you may find with plenty of other hosting providers, the support ticket system that we use with our Linux shared hosting is an essential part of the Hepsia Control Panel, which comes with all hosting accounts. You won’t have to remember different sign-on names and passwords, since you’ll be able to manage both your tickets and the web hosting account itself in a single place. So, in case you have a question or experience a complication, you can touch base with our tech support staff representatives instantaneously. Our ticketing system includes a clever search functionality. This means that even in case you’ve submitted numerous tickets through the years, you will be able to find the one that you need without difficulties. Additionally, you can check knowledge base suggestions for dealing with common predicaments.

Integrated Ticketing System in Semi-dedicated Hosting

The ticketing system that we are using is built into the Hepsia Control Panel, which we’ve developed for our Linux semi-dedicated hosting, so you will not require some other support platform to touch base with our help desk staff – you can do it on the spot in case you experience a complication. Sending a new ticket requires a couple of mouse clicks and finding an older one is equally easy. With our smart search box, you can quickly track down any ticket that you have already sent. You can submit a ticket at any moment in time as our client care team representatives are on duty 7 days a week and answer in less than an hour, even though it seldom takes this much to receive a reply. With the Hepsia Control Panel, you’ll have everything in a single place and you can just forget about the need to sign in and out of two or more platforms to solve a simple problem.