Integrated Ticketing System in Shared Hosting
In contrast with what you may find with plenty of other hosting providers, the support ticket system that we use with our Linux shared hosting is an essential part of the Hepsia Control Panel, which comes with all hosting accounts. You won’t have to remember different sign-on names and passwords, since you’ll be able to manage both your tickets and the web hosting account itself in a single place. So, in case you have a question or experience a complication, you can touch base with our tech support staff representatives instantaneously. Our ticketing system includes a clever search functionality. This means that even in case you’ve submitted numerous tickets through the years, you will be able to find the one that you need without difficulties. Additionally, you can check knowledge base suggestions for dealing with common predicaments.
Integrated Ticketing System in Semi-dedicated Hosting
The ticketing system that we are using is built into the Hepsia Control Panel, which we’ve developed for our Linux semi-dedicated hosting, so you will not require some other support platform to touch base with our help desk staff – you can do it on the spot in case you experience a complication. Sending a new ticket requires a couple of mouse clicks and finding an older one is equally easy. With our smart search box, you can quickly track down any ticket that you have already sent. You can submit a ticket at any moment in time as our client care team representatives are on duty 7 days a week and answer in less than an hour, even though it seldom takes this much to receive a reply. With the Hepsia Control Panel, you’ll have everything in a single place and you can just forget about the need to sign in and out of two or more platforms to solve a simple problem.