If you’ve ever got any questions relating to the web hosting service in general or if you encounter a problem with your sites, you’ll have to get in touch with the respective web hosting company’s client support team. It may not make a difference how swiftly they will reply when you've got a generic query, but an issue like an ill-implemented software app update, for example, may lead to your website becoming damaged or unreachable on the World Wide Web. And the longer you have to wait for the support team to assist you, the longer the site will be down. In case you offer goods or services online, any downtime will unfavorably affect your site and you can lose existing or prospective visitors. Lots of hosting providers, particularly resellers, reply to tickets and e-mails within 24 hours, but in the digital world this is much too long, as customers will hardly ever come back to a site that isn’t working correctly over extended stretches of time.

One-Hour Response Guarantee in Shared Hosting

If you’re using any of our Linux shared hosting and you have an enquiry or stumble upon a certain problem, you can contact us 24-7 by opening a trouble ticket or by sending an e-mail and we guarantee that you’ll get a reply in no more than an hour. If the issue can be solved, we’ll do it before we get back to you, whereas if there’s something that you need to do on your end, we’ll provide you with all the required details – what settings to check, what possible solutions to try, and so on. Usually, you’ll get a reply within maximum thirty minutes, so waiting for hours on end or even for more than 1 day to obtain help is something out of the question. Our sixty-minute reply time guarantee is valid for any inquiry that you may have – general, billing or technical.

One-Hour Response Guarantee in Semi-dedicated Hosting

With a semi-dedicated server account from our company, you can take advantage of our extremely fast support services. You will obtain a response to any support ticket posted through the hosting Control Panel or e-mail sent to our client and technical support team in less than 1 hour. The response time is guaranteed and it’s valid irrespective of the matter – billing or technical. Often, it takes significantly less time to explore and eliminate a problem. We will provide you with more details in case the solution entails something that needs to be done on your end. If you get in touch with us during weekends or public holidays, the response time will be the same and given the fact that our support team is available to you 24/7/365, you’ll obtain prompt help for practically any general, technical or billing issue regardless of what time it is.