One-Hour Response Guarantee in Shared Hosting
If you’re using any of our Linux shared hosting and you have an enquiry or stumble upon a certain problem, you can contact us 24-7 by opening a trouble ticket or by sending an e-mail and we guarantee that you’ll get a reply in no more than an hour. If the issue can be solved, we’ll do it before we get back to you, whereas if there’s something that you need to do on your end, we’ll provide you with all the required details – what settings to check, what possible solutions to try, and so on. Usually, you’ll get a reply within maximum thirty minutes, so waiting for hours on end or even for more than 1 day to obtain help is something out of the question. Our sixty-minute reply time guarantee is valid for any inquiry that you may have – general, billing or technical.
One-Hour Response Guarantee in Semi-dedicated Hosting
With a semi-dedicated server account from our company, you can take advantage of our extremely fast support services. You will obtain a response to any support ticket posted through the hosting Control Panel or e-mail sent to our client and technical support team in less than 1 hour. The response time is guaranteed and it’s valid irrespective of the matter – billing or technical. Often, it takes significantly less time to explore and eliminate a problem. We will provide you with more details in case the solution entails something that needs to be done on your end. If you get in touch with us during weekends or public holidays, the response time will be the same and given the fact that our support team is available to you 24/7/365, you’ll obtain prompt help for practically any general, technical or billing issue regardless of what time it is.