You will find lots of shared hosting companies available, still most of them are resellers who have restricted resources, particularly in terms of support. One of the ways to distinguish them is the option to reach the company over the telephone. The type of support that you will get through this way of communication will vary based on the provider - several of them provide dedicated phone support, while others offer general and customer support only as some matters are more time-consuming and it would be more convenient to be resolved via a trouble ticket, especially when the issue has to be escalated. Nonetheless, it's good to know that you could always get in touch with your website hosting provider as there are a lot of small issues that can be resolved without difficulty and timely with a phone call, not mentioning that you can get additional information regarding the services before you become a client.

Phone Support in Shared Hosting

We know that having the option to talk to a live representative is very important, that's why we have 3 support lines worldwide (UK, USA and Australia) and you're able to reach us over the phone for fourteen hours a day. If you consider getting one of our Linux shared hosting, for instance, you'll be able to call us and find out more about our services before you order in order to make sure that we do match all the system requirements for your sites. After the order, you can get in touch with us about all of the sales and / or billing troubles you may have, or get any kind of general or basic technical info you need. We have aimed to find the perfect balance between phone and ticket support, so for solely technical issues you have to use the ticketing system, that will help you follow the communication along with any new developments in the resolution of the issue.

Phone Support in Semi-dedicated Hosting

With 14 hours-a-day phone support, you can be certain that there is always somebody to help you if you have any queries about the semi-dedicated server plans that we provide. Whether you want to find out more about our packages, you have a billing issue or some general problem, you can call us. Although some more complex troubles could need a support ticket to give some time to our tech support team to investigate, we are able to assist you with countless technical questions on the phone as well, saving you precious time and efforts. Since we have data centers on 3 continents - in the United states of America, the United Kingdom and Australia, we have local telephone lines in these countries as well. In case you are in a different country, we have a global number where you are able to reach us.