The customer support that you can receive from your shared hosting company is really important, regardless of whether you have pre-sales questions and you are not a customer yet, or you've got some technical problem with an existing account. Timely and accurate info about a question or an issue will save you lots of time and efforts, not mentioning that this is usually a proof that you're ordering from a real web hosting supplier not from a reseller. If you purchase a hosting account from a company that does not own its servers and it can't access them right away, it's very likely that you will wait for a few days to receive an answer to any kind of question, thus your web sites may stay offline for quite some time. In contrast, a provider which provides different means of communication and has a support staff available any time can assist you right away and help you limit or fully avoid any kind of downtime and potential losses.

24/7 Customer Support in Shared Hosting

The customer and tech support services for all our shared hosting packages are twenty-four-seven, so you can forget all about waiting for several days to get assistance. In case you are not our client yet, you can give us a call, chat with an agent or send an email. If you currently have an account, you'll be able to open a support ticket in addition to the other three options for contact. You can choose the most appropriate way to contact us based on what your location is or the device you're using. We can assist you for more or less any webhosting-related question that you may have or problem that you could encounter and even if you contact us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming matters you may open a ticket, but even then the maximum response time will never exceed sixty minutes.

24/7 Customer Support in Semi-dedicated Hosting

You are able to try our support services even before you get a semi-dedicated server account from us as we have phone and online chat support for pre-sales, billing and common questions. Our agents can help you choose the perfect plan or provide you with info about our servers, to confirm if the system requirements for your web sites are met. When you are an active customer, you'll also be able to contact us through electronic mail or through our ticketing system, which can be accessed via the Hepsia website hosting Control Panel. We warrant that if you employ these 2 ways of correspondence, you will get a response within a maximum of 1 hour and that’s 24/7, including weekends and official holidays. In case you have used the hosting services of other service providers, even large ones, you will be able to compare the response time considering that it usually takes an entire day for them to take care of a support ticket.

24/7 Customer Support in VPS Hosting

Using our Linux VPS hosting, you'll never have to wait for more than 1 hour to receive assistance for any kind of difficulty that you could encounter with the server or the software that comes pre-installed with it. We guarantee this short reply time for all the tickets which you open through your billing Control Panel or emails that you send to our technical support team. We have local telephone numbers in a couple of countries around the globe as well as a live chat service where we will help you with billing, pre-sales and basic questions. Customer and tech support is available 24/7/365 through the different methods of communication, so regardless what your question or issue is, there will always be somebody to help you out without delay. When you need help with third-party software, that you cannot install or which gives you problems, you're able to take advantage of the Managed Services upgrade package that we provide for all of the VPS plans.

24/7 Customer Support in Dedicated Web Hosting

All the dedicated server plans that we supply include 24/7 support through different means of communication and with a 1-hour max reply time guarantee. When you want to learn more about the plans or you have any kind of billing or general questions, you can call one of the local numbers that we have worldwide or you may use our live chat service and consult with a live representative. For entirely technical difficulties which need the help of a tech support person or an administrator, you will be able to open a ticket from your billing Control Panel or you can send an e-mail message, because all these channels are more appropriate to track a certain problem. The reply time for them rarely surpasses 30 mins, so you can forget all about waiting for a whole day so as to get assistance. The support service is available for all of the server-related issues, including the pre-installed software. In case you want support for third-party applications, you may consider acquiring the Managed Services upgrade that we offer with all plans.